Terms for Customers (prepaid ticket)

1. Scope and parties

These terms apply when you pay for a queue place or ticket through Nextivo at a queue owner. The service itself (the queue place, product or service you buy) is provided by the queue owner. Nextivo is only the technical platform and is not a party to the agreement between you and the queue owner.

2. Service provided "as is"

We give no guarantee of uninterrupted or error-free availability of the queue or notification service.

3. Nextivo's role and liability

Nextivo is not responsible for the queue owner's business, conduct or legality, nor for the delivery, quality or content of what you buy, nor for any disputes between you and the queue owner. Complaints and questions about your purchase are directed to the queue owner. Nextivo's total liability toward you is limited to the amount you paid for the ticket. Mandatory consumer rights under Norwegian law prevail where they apply.

4. Refunds

• Refunds relating to your purchase (e.g. if the service is not delivered as agreed) follow the queue owner's refund practice and applicable consumer rights. Contact the queue owner for such refund questions.
• If Nextivo discontinues the service, or a prolonged outage means a prepaid ticket cannot be fulfilled, prepaid amounts not delivered are refunded to you via Stripe.

5. Personal data

Processing of personal data is carried out in accordance with our privacy policy, see nextivo.app/privacy.

6. Changes without notice

These terms may be changed at any time without prior notice. The current version is published in the service and applies to purchases made after the change is published.

7. Governing law and venue

These terms are governed by Norwegian law, with Norway as venue. Mandatory consumer rights prevail.