Operating a queue
How to work from the counter: log in, call in customers, and follow the preparation flow where it is used.
Accept the invitation
You get access to a queue when the owner invites you by email. Follow the link in the invitation and sign in (or create an account) to become a member.
Choose a queue
Under Operate you see the queues you have access to work. Choose the queue you will work in.
Counter sign-in
Choose a free counter and start your session. The status indicator shows whether the real-time connection is active.
Call the next customer or serve a specific one
"Call next" brings the next person in the queue to your counter. You can also pick a specific waiting ticket from the list if you need to serve someone out of turn.
Preparation flow
If the queue or product requires preparation, the ticket gets "Start preparation" and "Ready" buttons instead of just "Call in". A prepared item can be marked done out of order — the customer does not need to be at the front to pick it up.
Multiple tickets at once
Tick several tickets in the waiting list to mark them ready or cancel them together, instead of one at a time.
Put back in the queue or cancel
If the customer does not show up, you can put the ticket back in the queue or cancel it from the operator screen.