Delete your Nextivo account

How to request deletion

You can request deletion in two ways:

In the app

Open the Nextivo app, go to Profile, choose "Delete account" and confirm.

By email

Email support@nextivo.app from the address your account is registered with and tell us you want your account deleted. We use the sender address to confirm the request is yours.

We complete the deletion without undue delay, normally within 30 days. You will not be able to sign in afterwards, and the account cannot be restored.

What is deleted

When your account is deleted, we remove:

• Your sign-in account, so you can no longer log in
• Your name, email address and phone number
• Your favourite queues, notification choices and app settings
• Loyalty punches on punch-card products
• Feedback you have sent us

What is kept — with nothing that identifies you

Two things stay behind, but we strip out everything that links them to you:

• Queue history: ticket number, status and timestamps. Kept anonymously so the business you visited still has correct statistics for its queues.
• Payment records: amount, currency and the Stripe reference. We have to keep these under accounting and bookkeeping law — in Norway, for five years after the end of the financial year.

After deletion, neither can be linked back to you.